Privacy Policy
Last Updated: March 3, 2025
This Privacy Policy ("Policy") outlines how HiIoT and its wholly or partially controlled affiliates ("HiIoT," "we," "us," or "our") may collect, use, and share information, as well as the choices available to you regarding that information. We encourage you to read this Policy carefully and to contact us with any questions at support@hiiot.io.
1. Applicability of This Policy
This Policy governs our Services, which include our websites and mobile applications displaying this Policy (collectively, the "Sites"), as well as the services and tools we offer through our platform. This includes interactions with HiIoT’s APIs or other user interfaces associated with the issuance of our tokenized assets, bridging or conversion tools available for your use, insights, management of blockchain-based smart contracts, and any other features or content we operate—or that third-party applications or smart contracts rely on via HiIoT interfaces. These services also cover blockchain-based tokens generated, transferred, or otherwise involved with such smart contracts (collectively, the "Services and Tools"). If you disagree with any part of this Policy, please do not access or use our Services and Tools, Sites, or interact with our business.
Please note that this Policy does not cover our privacy practices for HiIoT job applicants, employees, or other personnel. Moreover, this Policy is not a contract and does not create any legal rights or obligations. We may also, at our discretion or as required by law, provide additional or different disclosures regarding our processing of your information without limiting this Policy's terms.
2. What We Collect
The type of information we gather depends on how you interact with us and our Services and Tools. HiIoT collects information directly provided by you, data automatically collected during your interactions, and information obtained from third-party sources and other organizations.
3. Information You Provide
We may collect the following information that you directly supply to us in connection with our Services and Tools:
l Contact Information: Your name, email address, physical address, and communication preferences.
l Financial Information: Data such as your blockchain addresses, wallet details, asset holdings, transaction history, and any fees paid.
l Transaction Information: Details regarding transactions conducted via our Services and Tools, including the type, amount, and timestamp.
l Background Information: Information required for KYC and other regulatory due diligence, which may include your passport details, photographs, bank statements, asset records, utility bills, proof of income, incorporation documents, and tax identification or verification data.
l Interaction Information: Data you provide when interacting with us—such as feedback, communications, inquiries, survey responses, your usage of our Services and Tools, and information shared with our support teams (including through live chat).
4. Information We Collect Automatically
Like many digital platforms, both we and our third-party providers automatically collect certain information from your device, your browsing activities, and how you use our Services and Tools. This information may include:
l Online Identifiers: Such as geolocation/tracking data, browser fingerprints, mobile carrier details, MAC addresses, user settings, mobile ad identifiers, internet service provider, operating system, browser name and version, personal IP addresses, the URL you enter, referring pages or campaigns, visit date/time, duration of your visit, and any errors encountered.
l Usage Data: Information about the navigation paths you take to, through, and from our Services, including details on pages viewed, links clicked, content interactions, and the duration and frequency of your activities.
l Location Information: City-level location data derived from your IP address, used for fraud prevention, customer support, and product improvement.
l Cookies and Other Tracking Technologies: We and our authorized third parties use cookies and similar technologies (e.g., web beacons, pixels, embedded scripts, location-identifying tools, and logging technologies, collectively "Cookies") to collect and utilize information as described in this Policy. These tools help us analyze data, assess content popularity, and understand user behavior. We may merge this cookie data with other information we collect. If you choose to block cookies or receive alerts when cookies are sent, please note that some parts of our Services and Tools may not function properly.
5. Information from Third Parties and Other Sources
We also obtain personal information from external sources, which is often combined with data collected directly from or automatically about you. The same categories of personal information mentioned above may be received from:
l Affiliates: Other companies owned or controlled by HiIoT, or companies under common ownership with HiIoT, especially when collaborating on providing our Services and Tools.
l Social Media: If you interact with us on social media, we might collect data from your public social media profile. This information helps us communicate with you, understand your interests, and gauge our overall user base.
l Identity Verification Providers: In some instances, we engage third-party services to verify the identity of individuals we interact with, primarily to prevent fraud.
l Data Analytics Providers: We work with external analytics firms that may collect personal data directly from you or from public blockchains, and share some or all of that information with us for analysis.
l Other Service Providers: Vendors that operate on our behalf (such as website hosting or marketing services) may collect and share personal information with us.
l Information Providers: Occasionally, we acquire data from external sources—such as credit bureaus or updated contact information providers—to supplement or correct the data we have collected.
l Publicly Available Sources: We may also gather information from public sources, such as blockchain records or publicly available contact information, and combine it with the data you provide directly.
6. Our Collection of Blockchain Information
Blockchain functions as a decentralized, immutable ledger recording asset transactions. In connection with our services, we may gather the following current and historical blockchain information either directly from you, from the third parties noted above, or from public blockchain data:
l Account Address: The unique blockchain address or domain used for asset transfers.
l Wallet Information: Details about the wallet provider and the wallet linked to a particular blockchain address.
l Account Balance & Assets: The balance associated with the blockchain address, along with any stored assets.
l Transaction Details: Information such as the transaction identifier, its position on the blockchain, date and time, transaction type, amounts sent or received, fee amounts, the sender’s and recipient’s addresses, and the transaction’s data size.
In certain cases, we may combine blockchain information with other data we collect—for example, when you must connect a blockchain wallet to our Service for account creation and wallet linking.
7. How We Use Information
We use your personal and blockchain data in accordance with your instructions—including any relevant terms in our Terms of Use—to deliver data processing services as outlined in our affiliate agreements and as required by law. Additionally, we may use your information for the following purposes:
（1）Providing Services, Tools, and Features
We use your data to deliver, customize, maintain, and improve our products, Services, and Tools. This includes using your information to:
l Operate, maintain, customize, test, evaluate, and enhance our Services and Tools, and manage our business operations;
l Facilitate and process transactions;
l Send communications such as confirmations, notices, updates, technical and security alerts, surveys, and administrative messages;
l Engage with you about our Services and Tools, as well as events hosted by HiIoT and others, and to provide relevant news and updates;
l Personalize and enhance your experience;
l Monitor and analyze trends, usage patterns, and activities; and
l Create de-identified or aggregated data.
（2）Safety and Security
We may use your data to help ensure the safety, security, and integrity of both you and our Services and Tools. This includes to:
l Protect against, investigate, and deter fraudulent, unauthorized, or illegal activities;
l Verify identities, control access, and combat spam, malware, or other security risks;
l Conduct internal operations needed to deliver our Services, including testing, diagnosing, and troubleshooting technical issues;
l Safeguard our property, technology assets, and business operations;
l Enforce agreements with third parties and address breaches of our Terms of Use or other policies;
l Detect, prevent, investigate, or notify you of security incidents or malicious activities; and
l Comply with applicable security laws and regulations.
（3）User Support
We use your information to provide support services, including to:
l Direct your inquiries to the appropriate support personnel;
l Respond to your feedback and questions, and provide customer service;
l Investigate, troubleshoot, and resolve any issues or concerns you may have; and
l Enhance our customer support processes.
（4）Research and Development
Your data may be used for testing, research, analysis, and product development, enabling us to improve the safety and security of our Services and Tools, prevent misuse, and develop new features and products.
（5）Legal and Regulatory Compliance
We may verify your identity and perform KYC and other due diligence by comparing your data with third-party databases and public records, or by conducting background checks. Your information may also be used to resolve disputes related to our Services and Tools, comply with legal or regulatory obligations, or respond to requests from regulators, government agencies, or official inquiries. Additionally, we may process your data to facilitate business transactions or reorganizations that impact our company structure, or to meet our legal and financial obligations.
（6）Direct Marketing
We might use your information to promote our Services and Tools to you, which could include sending communications about features, promotions, surveys, news, updates, and events. If you prefer not to receive marketing communications, please opt out by selecting "unsubscribe" in any marketing email or by contacting us at support@hiiot.io.
8. How We Share & Disclose Information
We may share your personal and blockchain data under the following circumstances:
l With Affiliates: We share data with companies owned or controlled by HiIoT, or those under common ownership, particularly when collaborating on our Services and Tools.
l At Your Direction: We may disclose your data to third parties you engage with through our Services and Tools, or as necessary to fulfill a transaction or request. For instance, you may allow us to share your information for third-party marketing purposes, subject to their privacy policies.
l To Comply with Legal Obligations: We may disclose your information to cooperate with government or regulatory investigations, comply with subpoenas or court orders, prevent harm based on good faith beliefs, report suspected illegal activities, or investigate violations of our User Agreement or other policies.
l With Service Providers: We share your data with vendors who assist with business operations and compliance, such as marketing and technology services. These providers are contractually bound to use your information solely for their designated services.
l Identity Verification Providers: When using third-party identity verification services, we typically provide sufficient data to facilitate the verification process.
l With Public Blockchains: We may make transaction-related information available on public blockchains as is customary with blockchain transactions. Please note that such data is public.
l During Business Changes: In the event of mergers, acquisitions, bankruptcies, reorganizations, asset or stock sales, financing, public offerings, or similar events, some or all of your information may be transferred or shared, subject to confidentiality agreements.
l Legal Obligations and Rights: We may share your information with third parties such as legal counsel, professional advisors, and law enforcement when necessary to obtain advice, protect our business interests, defend legal claims, comply with legal processes, protect our rights and property, detect or prevent fraud, safeguard health and safety, or as otherwise required by law.
l Aggregated or De-identified Data: We may also share data that has been aggregated or anonymized for use by others.
9. Legal Bases for Using Your Information
Where required by law to specify a legal basis for processing your data, we rely on the following bases:
l Processing is necessary to fulfill a contract we are entering into or have entered into with you for the Services and Tools.
l Processing is required for our legitimate interests (or those of a third party), provided these interests are not overridden by your rights.
l Processing is necessary to comply with legal or regulatory obligations in the relevant jurisdiction.
l We have obtained your consent to process your data in a particular manner.
10. Your Rights and Choices
If you would like more information about your legal rights or wish to exercise them, please contact us using the details in the “Contact Us” section below. Depending on your local laws, you may be entitled to request that we:
l Provide access to or a copy of certain personal data we hold about you.
l Update any outdated or inaccurate information.
l Delete specific personal data that we hold.
l Restrict the manner in which we process or disclose certain information.
l Withdraw your consent for our processing of your data.
We will review and respond to all requests within the timeframe required by applicable law. Please note that in some circumstances certain information may be exempt from these requests if we are required to retain it for legitimate business purposes or legal obligations. We may ask you for additional details to verify your identity before processing your request.
11. Data Retention
To access or update your information, please contact us at support@hiiot.io. We retain your data for as long as you use our Sites, Services, and Tools, and for a minimum of five (5) years to satisfy our legal obligations or resolve disputes. Even if you stop using our Sites, Services, and Tools, we may continue to process and share your information with third parties as necessary to prevent fraud, assist law enforcement, comply with legal requirements, or protect our or others’ legal rights, in accordance with this Policy.
12. Security
We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access or disclosure. However, no system is completely secure, and while we strive to protect your information, we cannot guarantee that your data, searches, or other communications will always remain secure. You are responsible for all activity associated with your blockchain network addresses and/or blockchain-based wallets.
13. Age Limitations
Subject to applicable laws, we do not permit individuals below the legal age in their jurisdiction to use our Services, Tools, or Sites. If you become aware that someone under the legal age has provided us with personal data unlawfully, please notify us at support@hiiot.io. We will take steps to delete the data, close the account, and, where possible, prevent further use of our Services and Tools by that individual.
14. Changes to This Policy
If we make any modifications to this Policy, we will update the "Last Updated" date above. We encourage you to review this Policy periodically to remain informed. For any material changes, we will provide additional notice—for example, via the email address associated with your account or through our Services, Tools, or Sites.
15. Online Tracking Opt-out Guide
Similar to many online companies, we use services provided by Google and others that rely on cookies to collect information about your browsing behavior, website interactions, and the device you use to access the Internet. Here are some methods to opt out of this data collection:
l Blocking Cookies in Your Browser: Most browsers allow you to remove or block cookies, including those used for interest-based advertising. Check your browser settings for instructions. For more details on managing cookies, visit www.allaboutcookies.org.
l Blocking Advertising ID Use on Mobile Devices: Your mobile device settings may allow you to limit the use of your advertising ID for interest-based advertising.
l Using Privacy Plug-ins or Browsers: You can prevent our websites from setting cookies used for interest-based ads by using browsers or plug-ins that prioritize privacy.
l Platform Opt-outs: Some advertising partners offer opt-out features for interest-based advertising. For example:
l Google Analytics: For information on how Google uses your data, please review the Google Analytics Privacy Policy and available opt-out options.
l Advertising Industry Opt-out Tools: You may use the following tools to opt out of interest-based advertising. Since these opt-out mechanisms are device- or browser-specific, you will need to opt out on each device or browser you use:
- Digital Advertising Alliance: [http://optout.aboutads.info]
- Advertising Initiative: [http://optout.networkadvertising.org/]
16. Additional Disclosure for Our Consumers and Customers
This Additional Disclosure describes how we collect, use, and share personal information that you provide when engaging with our financial Services and Tools. In the event of any conflict between this Additional Disclosure and other sections of the Privacy Policy, this Additional Disclosure shall prevail.
The personal information we collect and share may include:
l Contact details
l Transaction history
l Cryptocurrency balances and wallet information
Even after you cease being our customer, we may continue to share your information as described in this Policy.
17. Reasons We Can Share Your Personal Information
We must share your personal data to operate various aspects of our Sites, Services, Tools, and overall business. Below is an overview of when and why we share your data, and whether you can limit such sharing:
l We share personal data for routine business operations—including operating, maintaining, and upgrading our Services and Tools, and responding to legal orders or investigations. This type of sharing cannot be restricted.
l We share personal data for marketing purposes, such as promoting our products and services. This sharing cannot be limited.
l We do not share personal data for joint marketing with partner financial companies.
l We do not share personal data with non-affiliates for marketing purposes, in accordance with this Policy and any agreements between you and us.
For clarity, "Affiliates" are companies connected by common ownership or control, "nonaffiliates" are companies not connected by such ownership, and "joint marketing" refers to formal agreements between non-affiliated financial companies marketing products or services together.
18. How Does HiIoT Protect My Personal Information?
We use a range of security measures in compliance with applicable laws to safeguard your personal data from unauthorized access or use. These measures include computer security protocols as well as physical safeguards for our files and facilities.
19. How Does HiIoT Collect My Personal Information?
We collect your personal data when you register for an account through our Services and Tools—before depositing Digital Assets, conducting transactions, withdrawing Digital Assets, or otherwise interacting with us. Additionally, we may automatically collect your data during your use of our Services and Tools or from other companies.
20. Contact Us
If you have any questions about this Policy or wish to exercise any of your statutory rights, please contact us. We will respond within a reasonable timeframe as required by applicable laws. You can reach us at support@hiiot.io.